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Goodhand Computing Solutions
offers accessible and personalized technical support,
available by phone, remote session, or office visit, to help
solve problems that may arise and to keep your office running
smoothly. Phone
Support: When a simple issue arises or a general
question is needed regarding an application, a phone call to
one of our consultants is all that is needed for a resolution.
Remote Session:
With phone support we offer remote support via secure internet
connection to allow our consultants to see exactly what is
happening on your PC. If high-speed internet access is
available on your machine, our consultant can connect and
either watch what you are doing and give guidance, or control
your machine, explaining what you are seeing on your local
machine. Remote access also allows for a consultant to work on
your system without the need of a staff members assistance or
travel charges to your office.
On-site Support: When technical support over the
phone or via remote access are not convenient or requires
special consideration, on-site support is available. Our
consultant will travel to your office to assist with any
technical issues you may have. |
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